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IT Support Specialist

2 months ago

Toronto, Ontario, Canada TEEMA Full time
Job Title: Deskside Support

We are seeking a highly skilled and experienced Deskside Support professional to join our team at TEEMA. As a key member of our IT department, you will be responsible for providing top-notch technical support to our mining systems and technologies.

Key Responsibilities:
  • Ensure the safe, reliable, and effective operation and maintenance of mine technology solutions, including Cat MineStarTM Fleet, MineStarTM Health, and Terrain.
  • Troubleshoot, repair, and replace as necessary mining technology solutions devices on heavy mining equipment and other mobile equipment.
  • Optimize and maintain the open pit wireless mesh and associated network, including node power sources.
  • Undertake execution of on-the-ground tasks as assigned.
  • Take ownership and responsibility for uptime and proper functioning of mining systems and technologies.
Technical Accountabilities:
  • Execute routine preventative maintenance, checks, audits, and calibrations to maintain the integrity of both hardware and software components of fleet technology, wireless, data acquisition, and geotechnical systems.
  • Maintain site master versions for configuration files and settings and make these available to supporting personnel.
  • Conduct performance evaluations to identify operational limitations and initiate steps to enhance system performance.
  • Ensure compliance with change management procedures with registers kept up to date and audited regularly.
General Accountabilities:
  • Ensure all required hardware is stocked and managed to achieve optimal uptime of the mining systems.
  • Be involved in root cause investigations.
  • Provide technical guidance on the integration of new systems with existing site infrastructure.
  • Identify and execute minor improvement projects.

Requirements: The ideal candidate will have a strong background in IT support, field services, and mining systems engineering. Excellent communication and problem-solving skills are essential for this role.