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FT Counter Manager, Cosmetics Specialist

2 months ago

London, Ontario, Canada Hudson's Bay Full time

Job Summary:

We are seeking a highly motivated and customer-focused FT Counter Manager to join our team at Hudson's Bay. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and building strong relationships with our customers.

Key Responsibilities:

  • Analyze business metrics to develop action plans that address opportunities and positively impact the business.
  • Build and maintain a strong client base through our Preferred Customer Program.
  • Observe and provide feedback to staff on their interaction with customers, co-workers, and overall customer service level.
  • Achieve daily, weekly, and monthly sales goals based on departmental targets.
  • Deliver world-class service through client communication, product knowledge, fashion direction, and solution-based selling.
  • Work with vendor partners to maximize sales opportunities through suggestive selling, store events, and wardrobe clients.
  • Act with customers in mind, demonstrating great networking and relationship management skills.
  • Prioritize the needs of internal and external customers, seeking customer feedback to improve products and services.
  • Consistently deliver exceptional results, elevating the performance of others and driving business growth.

Requirements:

  • 2-5 years of work experience in cosmetics, with a focus on skin and body care treatments.
  • Certified make-up artist with a strong understanding of beauty trends and product knowledge.
  • Proven track record of success in a commission-based sales environment.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package, including a generous associate discount.
  • A comprehensive benefits package, including parental leave top-up and retirement savings.

Equal Employment Opportunity:

Hudson's Bay is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates and are happy to provide accommodations for individuals with disabilities.