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Front Desk Associate
2 months ago
We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining accurate records of room assignments and guest information.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner
- Process group arrivals and departures, taking into account special requests and preferences
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
- Provide information on hotel facilities and services, including amenities and local attractions
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and attention to detail
- Follow emergency and safety procedures, including first aid and fire evacuation protocols
- Perform clerical duties, such as faxing, filing, and photocopying, as needed
- Answer telephone calls and relay messages to staff members, ensuring prompt and efficient communication
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner
- High school diploma or equivalent required; some college or university education an asset
- Previous experience in a front desk or customer service role an asset
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff members
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
- Ability to lift up to 25 pounds and stand for long periods of time, with regular breaks as needed
- A competitive hourly rate and opportunities for advancement
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
- A comprehensive training program, including on-the-job training and ongoing professional development
- A range of benefits, including health and dental insurance, paid time off, and a 401(k) plan
