Operations Officer I

1 day ago

Mississauga, Ontario, Canada CB Canada Full time

Job Title: Operations Officer I - Business Operations Specialist

Job Summary:

CB Canada is seeking a highly motivated and detail-oriented Operations Officer I - Business Operations Specialist to join our team. As an Operations Officer I - Business Operations Specialist, you will be responsible for providing operational support and performing general to specialized transactions and/or other processing activities for our Operations and Business Services function.

Key Responsibilities:

  • Contribute to analysis and reporting on critical projects or special initiatives that strengthen our operating model and elevate service quality.
  • Execute transactions accurately, on time, and in line with established guidelines and procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function or partner to facilitate resolution and ensure that service quality is maintained.
  • Identify opportunities to improve service delivery and implement process improvements.
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels. Interact with partners by responding to requests in an effective and timely manner.

Requirements:

  • Multitasking skills and ability to work independently and within a team.
  • Quick learner with a strong desire to learn and grow.
  • Administrative experience of 1-2 years, with a strong understanding of administrative procedures and protocols.
  • Ability to pass a criminal background check.

What We Offer:

  • A competitive hourly rate and 4% vacation pay.
  • The opportunity to work on-site with our team and contribute to the success of our organization.

CB Canada is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a welcoming and inclusive environment for all employees.

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