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Travel Operations Manager

2 months ago


Toronto, Ontario, Canada Holiday Seasons Travel Full time
Job Summary

We are seeking a highly organized and detail-oriented Travel Clerk Supervisor to join our team at Holiday Seasons Travel. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our travel agency, ensuring seamless customer experiences, and driving business growth.

Key Responsibilities
  • Leadership and Supervision: Lead and manage a team of 1-2 staff members, providing guidance, training, and support to ensure they meet performance expectations.
  • Operations Management: Establish and maintain efficient work schedules, procedures, and systems to optimize productivity and customer satisfaction.
  • Customer Service: Assist clients with special needs, resolve issues, and provide exceptional service to maintain a high level of customer satisfaction.
  • Reporting and Analysis: Prepare and submit reports on team performance, customer feedback, and operational metrics to inform business decisions.
  • Staff Development: Hire, train, and develop staff members to enhance their skills and knowledge, ensuring they are equipped to provide excellent customer service.
  • Supply Chain Management: Requisition materials and supplies to maintain a well-stocked inventory and ensure seamless operations.
Requirements
  • Education: Other trades certificate or diploma
  • Experience: 1 year to less than 2 years in a supervisory role, preferably in a travel agency or related industry
  • Computer and Technology Skills: Proficient in MS Outlook and other relevant software applications
Working Conditions

This is a permanent, full-time position with a 40-hour workweek. The ideal candidate will be available to start immediately and will be legally able to work in Canada.