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Technical Support Specialist

2 months ago

Richmond, British Columbia, Canada ECS Electrical Cable Supply Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at ECS Electrical Cable Supply Ltd. as a key member of our technical support group.

Key Responsibilities
  • Provide technical support to users experiencing difficulties with computer systems and networks.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Provide customer service and manage incidents.
Requirements
  • Bachelor's degree in a related field.
  • 2 years to less than 3 years of experience in a related field.
  • Excellent oral and written communication skills.
  • Ability to multitask and manage time effectively.
  • Client focus, efficient interpersonal skills, and a team player attitude.
Benefits
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.
  • Group insurance benefits.
  • Registered Retirement Savings Plan (RRSP).
  • Maternity and parental benefits.
  • Free parking available.
  • Learning/training paid by employer.
  • Paid time off (volunteering or personal days).
  • Wellness program.