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Nike Rideau Store Leader

2 months ago

Ottawa, Ontario, Canada Retailors Full time
Job Summary

We are seeking a highly skilled and experienced Retail Operations Manager to lead our Nike Rideau store team. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Team Development and Leadership
    • Recruit, train, and develop a high-performing sales team to deliver exceptional customer service and drive sales growth.
    • Develop and implement effective training programs to enhance employee knowledge and skills.
    • Provide coaching and feedback to team members to improve performance and engagement.
    • Identify and develop future leaders within the team.
  • Store Operations and Management
    • Oversee daily store operations to ensure efficient and effective management of sales, customer service, and inventory.
    • Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement.
    • Manage store budgets, forecasts, and financial reports to ensure accurate and timely reporting.
    • Collaborate with the district manager to set sales goals, develop business plans, and implement strategies to achieve sales targets.
  • Customer Experience and Service
    • Develop and implement customer service strategies to deliver exceptional customer experiences and drive sales growth.
    • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance customer satisfaction.
    • Collaborate with the visual merchandising team to create an engaging and inviting store environment that drives sales and customer loyalty.
  • Planning and Merchandising
    • Develop and implement merchandise plans to drive sales growth and improve inventory management.
    • Collaborate with the district manager to set merchandise goals, develop business plans, and implement strategies to achieve sales targets.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Minimum Qualifications
    • Minimum of 3 years' experience in a retail leadership role with a focus on retail operations, budgeting, planning, customer service, sales, and people leadership and management.
    • Extensive experience in leading the delivery of a high level of customer service in a brand retailer.
    • Proficient in Microsoft Office products and retail business systems.
    • Self-motivated to build, grow, lead, and manage high-performing teams with strong coaching and mentoring abilities.