Supplier Engagement Specialist

4 weeks ago


Calgary, Alberta, Canada Avetta Full time

POSITION SUMMARY

The Supplier Engagement Specialist (Customer Service) plays a crucial role in establishing and sustaining a premier prequalification framework for contractors, suppliers, and vendors, serving as the initial point of contact for all Avetta clientele. This role necessitates fluency in both Spanish and English.

For those within a reasonable commuting distance to our offices, a hybrid work schedule will be available post-training (Tues-Thurs in-office, Mon/Fri remote).

Compensation: $20.50/hour CAD

KEY RESPONSIBILITIES:

  • Deliver exceptional support to all Avetta clients
  • Assist users in navigating the Avetta Cloud Application
  • Validate technical documents submitted by users
  • Resolve intricate issues with a focus on enhancing customer experience
  • Engage directly with Avetta clients via phone, email, and chat
  • Prioritize and address customer requirements
  • Accurately verify information on regulatory documents
  • Clarify customer billing and subscription details
  • Document interactions in Service Cloud (SFDC)
  • Conduct necessary outbound follow-ups through phone and email
  • Coordinate and communicate with internal teams
  • Collaborate effectively as part of a team, contributing positively to Avetta's culture
  • Perform additional duties as assigned
  • Attend training sessions, meetings, or seminars as required

REQUIRED QUALIFICATIONS:

  • Experience in a call center environment is advantageous
  • Outstanding communication skills, both written and verbal
  • Proficient in PC usage, preferably Windows and related applications
  • A keen interest in learning online software systems
  • Strong interpersonal abilities
  • Effective problem analysis and resolution skills
  • Attention to detail and precision
  • Flexibility and adaptability
  • Self-driven and motivated
  • Ability to handle stress
  • Capacity to learn and implement new information or skills


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