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Supplier Engagement Specialist

3 months ago

Calgary, Alberta, Canada Avetta Full time

POSITION SUMMARY

The Supplier Engagement Specialist will play a crucial role in establishing and upholding a premier prequalification framework for contractors, suppliers, and vendors, serving as the initial point of contact for all Avetta clientele. This role mandates fluency in both Spanish and English.

For those within a reasonable commuting distance to our offices, a hybrid work schedule will be available post-training (Tues-Thurs in-office, Mon/Fri remote).

Compensation: $20.50/hour CAD

KEY RESPONSIBILITIES:

  • Deliver exceptional support to all Avetta clients
  • Assist users in navigating the Avetta Cloud Application
  • Authenticate technical documents submitted by users
  • Resolve intricate issues with a focus on enhancing customer experience
  • Engage directly with Avetta clients via phone, email, and chat
  • Prioritize and address client needs effectively
  • Accurately validate details on regulatory documents
  • Clarify and support client billing and subscription terms
  • Document interaction details in Service Cloud (SFDC)
  • Conduct necessary outbound follow-ups through phone and email
  • Collaborate and communicate with internal teams
  • Contribute positively to Avetta's workplace culture
  • Perform additional duties as assigned
  • May need to participate in training sessions, meetings, or seminars

REQUIRED QUALIFICATIONS:

  • Experience in a call center environment is advantageous
  • Exceptional communication skills, both written and verbal
  • Proficient PC skills, preferably with Windows and related applications
  • A strong inclination towards learning online software systems
  • Strong interpersonal abilities
  • Analytical and problem-solving skills
  • Meticulous attention to detail and accuracy
  • Adaptability to changing situations
  • Self-motivated and proactive
  • Ability to manage stress effectively
  • Capacity to learn and implement new information or skills