Insurance Quality Assurance Manager
2 months ago
We are seeking a skilled QA Specialist to lead our QA programs and drive quality and technical evaluations.
Key Responsibilities:
- Develop and execute QA programs to ensure high-quality services
- Perform quality and technical evaluations to identify areas for improvement
- Analyze performance trends to inform business decisions
- Facilitate QA training sessions to enhance team skills
- Collaborate with cross-functional teams to drive business objectives
Requirements:
- At least 10 years of experience in Accident Benefits and Bodily Injury Claims or 5-10 years in Quality Assurance
- Post-secondary diploma/degree or CIP designation
- Strong skills in Microsoft Office, data analysis, and trending
- Experience with Lean Six Sigma tools is preferred
What We Offer:
- Telework opportunities
- A dynamic and supportive work environment
- Opportunities for professional growth and development
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