Claims Services Team Supervisor
1 month ago
Job Details
Overview
Agricorp is seeking a Claims Services Team Supervisor to oversee the Claims Services unit within the Program Delivery division.
Role Summary
In the capacity of Claims Services Team Supervisor, you will serve as a proactive and inspirational leader, ensuring that team members are equipped to deliver exceptional administrative support for AgriStability, Risk Management Program, Production Insurance, and various other initiatives. This role reports directly to the Manager of Claims Services and collaborates closely with the leadership team. Your responsibilities will include:
Offering daily guidance and assistance to team members and fellow leaders in steering overall staff direction Ensuring adherence to corporate policies regarding vacation, attendance, and conduct Conducting coaching sessions aimed at enhancing team performance and professional growth Identifying and nurturing talent in alignment with corporate standards Performing formal evaluations of employee performance, providing constructive feedback, and addressing any performance-related concerns Developing contingency strategies to handle fluctuations in workload and unexpected disruptions Acting as a subject matter expert, providing insights and solutions in claims services Monitoring and escalating sensitive, high-risk scenarios to ensure customer needs are met Leading team meetings to communicate business objectives and disseminate company information Engaging team members in ongoing improvement initiatives Gathering feedback from both internal and external clients, analyzing the data, and recommending necessary changes Collaborating with specialists to conduct financial reviews and analyses on complex or high-value claims Participating in annual business and resource planning, along with goal-setting activities with your manager and other leaders Tracking trends, developing new processes, and maintaining standard operating procedures Staying informed about Ontario agriculture and industry developments Acting on behalf of the manager when necessaryEmployment Status: Permanent position.
Work Arrangement: Full-time in-office, with options for remote and hybrid work
Salary Range: $, - $,
Location Requirement: Must reside in Ontario to fulfill this role
Qualifications
Essential Competencies
Team Leadership – Guides and motivates a team to achieve outstanding results Client-Centric Approach – Delivers exceptional service to both internal and external clients Critical Thinking and Problem Solving – Utilizes sound judgment to make decisions and resolve complex issues Analytical Skills – Breaks down information and situations to identify patterns and underlying issues Quality Focus – Strives for high-quality outcomes that align with organizational standards while managing risks Planning and Organization – Develops and adjusts plans to achieve objectives while optimizing resource useAbout Agricorp
Agricorp is an agency of the government of Ontario.
Agricorp administers government programs designed to safeguard the livelihoods of Ontario farmers against various risks faced by agricultural businesses. Our workforce comprises skilled professionals who respond to industry and government needs, manage public funds responsibly, and deliver a high-quality customer experience.
Agricorp plays a vital role in the growth of Ontario agriculture, underwriting $7 billion in risk annually. Established in 7, we have made significant payments to farmers during critical times.
Application Process
To apply for this position, please visit our website.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
Qualifications
Desired Behaviors
:Motivational Factors
:Relevant Experience
Required Licenses & Certifications
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