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Team Leader, Claims Services Specialist
2 months ago
Job Summary
Agricorp is seeking a highly skilled and experienced Team Leader, Claims Services to join our Claims Services team in the Program Delivery division.
The Role
As the Team Leader, Claims Services, you will be responsible for leading a team of professionals in providing efficient and effective administrative support for claims and program payments. You will work closely with the leadership team to ensure that team members are empowered to provide excellent service to our customers.
Key Responsibilities
- Provide day-to-day direction and support to team members and other team leaders in providing overall direction to staff
- Manage employee compliance around corporate policies, such as vacation, attendance management and code of conduct
- Provide coaching sessions to team members for improved performance and development
- Recruit and develop talent in accordance with corporate policies
- Conduct formal performance management reviews, giving feedback, addressing performance management issues and completing performance documentation
- Develop contingency plans to manage volume fluctuations and unanticipated interruptions
- Provide solutions and advice as a subject matter expert in the area of claims services
- Escalate and monitor sensitive, high-risk situations so that customer needs are addressed
- Facilitate team meetings to cascade business objectives and company information
- Engage team members in continuous improvement
- Seek feedback from internal and external customers, interpret the data and make recommendations for change
- Conduct financial reviews and analysis with specialists on more complex or high-dollar claims
- Participate in annual business planning, resource planning and goal setting with your manager and other team leaders
- Follow up on trends, create new processes and maintain and develop standard operating procedures
- Stay current on Ontario agriculture and on industry trends
- Act on behalf of the manager when required
Requirements
- Leading teams – Leads and supports the performance of a team towards achieving excellent results
- Client focus – Provides service excellence to internal and external clients
- Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
- Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts and identifying patterns, connections and underlying issues
- Achieving quality results – Focuses efforts on managing one's self to achieve high quality results consistent with the organization's standards and measures, while managing risk
- Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources
About Agricorp
Agricorp is an agency of the government of Ontario. We deliver government programs that help protect the livelihood of Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.
Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1977, and in our first years we made $1 billion in payments to farmers when they needed it most.
