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Assistant Team Lead

2 months ago

Newmarket, Ontario, Canada Farm Boy Full time

About Farm Boy

Farm Boy is a leading retailer of fresh food and grocery products, committed to providing an exceptional shopping experience for our customers. We are passionate about creating a unique and engaging environment that showcases the best of Ontario's produce, meats, and dairy products.

Job Summary

We are seeking a highly motivated and experienced individual to join our team as an Assistant Team Lead. In this role, you will be responsible for supporting the Department Manager in achieving company, store, and department goals. You will be the face of Farm Boy, providing exceptional customer service and ensuring a quality shopping experience for all customers.

Key Responsibilities

  • Customer Service
    • Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Team Development
    • Assist in the development of the team by supporting the training, coaching, and recognition while maintaining a high level of confidentiality and trust.
  • Communication and Support
    • Effectively communicate and support the team with huddles, product knowledge, corporate policies and procedures, and Health and Safety.
  • Operations and Support
    • Provide floor support and supervision, including serving customers, merchandising and rotation, breaks, and general department cleanliness.
    • Support office management, including completing inventory and orders, invoices, scheduling, and payroll.
  • Qualifications
    • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
    • Excellent organizational, interpersonal, and analytical skills.
    • Clear and effective communication style, both written and oral.
    • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
    • Ability to learn manual and automated systems/tools.
    • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
    • Flexible schedule, including weekends, evenings, and holidays.
    • Fluency in English and French shall be considered an asset.
  • Work Environment
    • Providing service to several people or departments, working under many simultaneous deadlines.
    • Required to stand and walk for long periods of time during shift.
    • Required to lift, carry, or handle heavy objects.
    • Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Accommodation

Accommodation is available upon request for applicants and employees with disabilities.