Team Lead

4 hours ago

Newmarket, Ontario, Canada Roots Full time

Job Summary
We are seeking a Team Lead to oversee the operational functions of a retail store, motivate the sales team to exceed goals, and provide exceptional customer service.

Job Description
Roots is a culture and lifestyle that values dynamic individuals who enjoy challenges and share our vision for a safer, cleaner, healthier planet. As a Team Lead, you will be responsible for linking the leadership team and sales associates, providing support and coverage to the Store and Assistant Managers, and modeling desired selling and customer service behaviors.

**Key Responsibilities:**

• Assist in operational functions of the store
• Motivate the sales team to exceed goals
• Provide support and coverage to the Store and Assistant Managers
• Model desired selling and customer service behaviors
• Collaborate with others, yet be self-motivated
• Available for varied weekly shifts, including weekends, closing and holidays

**Requirements:**

• 1+ years related experience in a retail apparel environment
• Proven ability to successfully lead a sales team
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization, and problem solving skills
• Passion for upholding an exceptional customer experience

**Impact:**

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contribute ideas and solutions to the leadership team that results in increased productivity and improved operations of the store
• Assist store management in conducting new associate onboarding and trainings
• Coach associates on customer service fundamentals and provide positive feedback
• Assist in resolving customer service matters
• Oversee and delegate tasks to team to best maximize efficiency of store operations
• Communicate individual and/or team performance feedback to store management
• Ensure team receives scheduled breaks and/or meal periods
• Create an open outward communication on the sales floor
• Ensure adherence to all company policies, procedures and guidelines
• Perform opening and closing procedures, and any inventory duties as directed

**Company Culture:**
Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

**Other Details:**

• Pay Type: Hourly

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