Client Account Specialist

1 day ago

Toronto, Ontario, Canada Stikeman Elliott Full time

The Opportunity:

We're seeking a skilled Client Account Specialist to provide exceptional billing support to a portfolio of lawyers.

The ideal candidate will possess 1+ years of experience in a law firm environment, with a strong ability to exercise good judgment and balance multiple priorities.

This role will work closely with the Team Lead, Client Accounts, to ensure seamless billing operations.

Key Responsibilities:

Manage the full Accounts/Billing cycle for a portfolio of billing lawyers, utilizing Firm guidelines and best practices:

  • File intake/open procedures and client billing guidelines
  • Billing & e-billing
  • Ensure accurate billing information, including follow-up with relevant timekeepers when necessary
  • Prepare WIP reports, prebills, and verify the accuracy of billing information with billing lawyer
  • Resolve problems and issues identified, such as time and/or disbursement transfers, fee discrepancies, write-offs, unreleased time, etc.
  • Ensure e-billing requirements are met, including external billing guidelines, task & activity codes, client e-billing reference numbers, etc.
  • Prepare bills and confirm accuracy with billing lawyer and Finance prior to submitting to client, while meeting the month-end deadline for account submission
  • Communicate with external clients to ensure the accuracy of bills and complete client requests
  • Proactively manage all aspects of the A/R function in conjunction with billing lawyer
  • Continuously look for best practices and/or opportunities to improve the billing process

Knowledge and Experience:

The ideal candidate will possess:

  • 1+ years of experience working as a Legal Administrative Assistant or strong experience with Financial Management (or a combination of education and experience)
  • Advanced knowledge of Microsoft Office
  • Familiarity/experience with Aderant Expert would be an asset
  • Able to learn and utilize various software programs utilized by the Firm
  • Comfortable in an environment of continuous learning with ongoing formal and self-learning opportunities
  • Analytical and solution-oriented, resourceful with sound judgment to make informed decisions
  • Excellent verbal and written communication skills, with the ability to use discretion when dealing with confidential information
  • Solid organization and time management skills
  • Strong attention to detail and commitment to producing quality work
  • Professional, responsive, friendly, and able to build productive relationships

Stikeman Elliott is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

Please Note: Our firm has a COVID-19 Vaccination Policy which requires all firm members to be fully vaccinated with a Health Canada approved COVID-19 vaccine. You will not be asked to disclose your vaccination status during the interview process. If you are offered employment, you will find a vaccination clause in your offer of employment providing that prior to commencing any employment with the Firm, you must be fully vaccinated for COVID-19 and provide proof of a Health Canada approved COVID-19 vaccination. The Firm will make reasonable accommodation efforts if you cannot be vaccinated due to medical, religious, or other grounds to the extent protected by applicable human rights legislation.

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