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Client Relationship Manager

3 months ago


Edmonton, Alberta, Canada GPS Insight Full time

About GPS Insight

GPS Insight is a leader in providing advanced technology solutions for organizations managing drivers, technicians, and mobile assets. Our innovative fleet management solutions encompass vehicle tracking, asset monitoring, in-cab smart cameras, field service software, and compliance oversight.

We recognize that investing in high-performance technology yields significant results and maximizes returns. Our team members are essential to our success, enabling us to deliver world-class solutions that position us as leaders in fleet and field service management. We take pride in fostering a workplace that values our employees, who are our most valuable asset.

Position Overview

We are seeking an Account Manager focused on small to mid-sized businesses. In this role, you will ensure that clients derive maximum value from our software solutions through proactive account management, effective problem-solving, and comprehensive education on our offerings. The ideal candidate will excel in customer relationship management, project oversight, identifying new revenue streams, and maintaining a diverse portfolio of enterprise accounts.

Key Responsibilities

Strategic Revenue Development:

  • Identify and cultivate new opportunities for additional devices, products, and services.
  • Enhance demand and drive revenue growth for existing products within the portfolio.
  • Collaborate with account stakeholders to meet Revenue Team objectives.
  • Facilitate customer onboarding, project updates, product setup, and training sessions.
  • Design and implement customized Customer Success Programs to ensure return on investment.
  • Establish and nurture trusted relationships with key customer contacts to enhance product adoption.
  • Strategically manage the entire customer portfolio by building relationships with multiple contacts within each account and developing action plans.
  • Maintain a comprehensive understanding of business applications and their integration.

Maintain Strategic Revenue:

  • Deliver proactive account management in line with the Strategic Accounts Playbook.
  • Identify and achieve quarterly growth targets for accounts.
  • Document and measure customer outcomes against established success criteria.
  • Expand utilization of our solutions across the organization and evolve Customer Success Programs.
  • Record all relevant client interactions in CRM and project management systems.
  • Proactively ensure data accuracy by collaborating with internal departments.
  • Develop a proactive retention strategy to secure contract renewals.
  • Encourage customer advocacy through NPS scores, reference programs, and case studies.

Qualifications

  • Self-motivated and professional demeanor.
  • Strong project management and planning skills.
  • Experience in training and project implementation.
  • Expertise in key relationship management and account oversight.
  • Sales experience with a focus on data analysis.
  • Critical thinking and problem-solving abilities.
  • Excellent organizational skills and public speaking capabilities.
  • Proficiency in Microsoft Office and CRM tools.
  • Experience in creating collateral.
  • Fleet management experience is preferred.

What We Offer

  • A dynamic and rapidly evolving work environment.
  • The opportunity to deliver mission-critical data that supports our economy.
  • Professional growth and development opportunities.
  • Exposure to cutting-edge technologies in an innovative atmosphere.
  • Additional benefits to be discussed during the interview process.

Benefits

  • Casual dress code.
  • Comprehensive health care coverage.
  • Dental care benefits.
  • On-site parking availability.