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About GPS Insight
GPS Insight is a leader in providing advanced technology solutions for organizations managing drivers, technicians, and mobile assets. Our innovative fleet management solutions encompass vehicle tracking, asset monitoring, in-cab smart cameras, field service software, and compliance oversight.
We recognize that investing in high-performance technology yields significant results and maximizes returns. Our team members are essential to our success, enabling us to deliver world-class solutions that position us as leaders in fleet and field service management. We take pride in fostering a workplace that values our employees, who are our most valuable asset.
Position Overview
We are seeking an Account Manager focused on small to mid-sized businesses. In this role, you will ensure that clients derive maximum value from our software solutions through proactive account management, effective problem-solving, and comprehensive education on our offerings. The ideal candidate will excel in customer relationship management, project oversight, identifying new revenue streams, and maintaining a diverse portfolio of enterprise accounts.
Key Responsibilities
Strategic Revenue Development:
- Identify and cultivate new opportunities for additional devices, products, and services.
- Enhance demand and drive revenue growth for existing products within the portfolio.
- Collaborate with account stakeholders to meet Revenue Team objectives.
- Facilitate customer onboarding, project updates, product setup, and training sessions.
- Design and implement customized Customer Success Programs to ensure return on investment.
- Establish and nurture trusted relationships with key customer contacts to enhance product adoption.
- Strategically manage the entire customer portfolio by building relationships with multiple contacts within each account and developing action plans.
- Maintain a comprehensive understanding of business applications and their integration.
Maintain Strategic Revenue:
- Deliver proactive account management in line with the Strategic Accounts Playbook.
- Identify and achieve quarterly growth targets for accounts.
- Document and measure customer outcomes against established success criteria.
- Expand utilization of our solutions across the organization and evolve Customer Success Programs.
- Record all relevant client interactions in CRM and project management systems.
- Proactively ensure data accuracy by collaborating with internal departments.
- Develop a proactive retention strategy to secure contract renewals.
- Encourage customer advocacy through NPS scores, reference programs, and case studies.
Qualifications
- Self-motivated and professional demeanor.
- Strong project management and planning skills.
- Experience in training and project implementation.
- Expertise in key relationship management and account oversight.
- Sales experience with a focus on data analysis.
- Critical thinking and problem-solving abilities.
- Excellent organizational skills and public speaking capabilities.
- Proficiency in Microsoft Office and CRM tools.
- Experience in creating collateral.
- Fleet management experience is preferred.
What We Offer
- A dynamic and rapidly evolving work environment.
- The opportunity to deliver mission-critical data that supports our economy.
- Professional growth and development opportunities.
- Exposure to cutting-edge technologies in an innovative atmosphere.
- Additional benefits to be discussed during the interview process.
Benefits
- Casual dress code.
- Comprehensive health care coverage.
- Dental care benefits.
- On-site parking availability.