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Housing Relocation Specialist
3 months ago
POSITION OVERVIEW
Under the supervision of the designated Manager, the Housing Relocation Specialist serves as the main point of contact for existing tenants in need of relocation assistance. This role provides essential operational support to temporary housing and community facilities managed by BC Housing and/or Non-Profit Organizations. The incumbent collaborates with various internal teams to identify long-term housing options for individuals residing in transitional housing or those needing to move. Responsibilities include assessing potential challenges, devising and executing solutions, and overseeing routine operational tasks across different sites. The position involves engaging with a diverse tenant demographic, acting as a communication and resource intermediary. Building cooperative relationships with tenants, property owners, operators, communities, and other stakeholders involved in housing initiatives is a key aspect of this role, particularly for renovated or newly constructed units tailored to meet the needs of tenants and individuals.
CANDIDATE QUALIFICATIONS
The ideal candidate will possess the following qualifications:
EDUCATION & EXPERIENCE:
A diploma from a recognized post-secondary institution in community social services, healthcare, community mental health, or related fields. Significant progressive experience in a similar setting, delivering social services or community-oriented programs with Non-Profit organizations that assist homeless or at-risk populations facing various challenges. Experience in service coordination, logistics management, budgeting, and working with individuals from diverse socio-economic backgrounds encountering multiple barriers to stable housing. Alternatively, an equivalent combination of education, training, and experience deemed acceptable by the employer.KNOWLEDGE, SKILLS, AND ABILITIES:
Comprehensive understanding of BC Housing's mission, programs, and policies related to social housing and services for vulnerable populations. In-depth knowledge of contemporary social issues such as homelessness, mental health challenges, domestic violence, and substance abuse. Familiarity with Federal and Provincial social housing initiatives, including funding mechanisms, Residential Tenancy Act, and Tenant Relocation policies. Awareness of the risks associated with housing vulnerable tenants, along with community resources and access methods. Basic understanding of budgeting principles. Strong analytical, problem-solving, and time management skills, with the ability to handle multiple tasks simultaneously. High level of cultural awareness and proficiency in facilitation, mediation, consensus-building, and conflict resolution. Excellent verbal and written communication skills, with proficiency in MS Office applications (Word, Excel, PowerPoint). Ability to establish and maintain professional, supportive, and confidential relationships with individuals facing multiple barriers, while exercising discretion and adhering to the responsibilities of social housing and property management. Capability to collaborate effectively with service providers and across departments in a team-oriented environment to mitigate risks and resolve issues. Proficiency in multitasking, prioritizing, and making informed administrative decisions on sensitive and confidential matters. Willingness to work evenings and weekends, with frequent travel to various locations. A valid Class 5 BC driver's license and access to a reliable vehicle. A Tier 4 Criminal Record Check is required.