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Field Service Engineer
2 months ago
About the Role
We are seeking a highly skilled and experienced Field Service Engineer to join our team at 311 FLSmidth Ltd. As a Field Service Engineer, you will be responsible for providing technical support to our customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.
Key Responsibilities
- Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.
- Work with sales and engineering departments to specify solutions for new systems and upgrades.
- Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement.
- Monitor customers and market for new opportunities and provide leads for the sales department.
- Work with other team members to create continuous improvement of products and services.
- Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations.
- Provide training and development support for other engineers in FLS.
- May be designated as super user or product specialist for specific products.
- Works with engineering and project management in transition of projects from engineering to commissioning phase. Gap analysis, risk analysis, scope of work and training requirements.
- Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements.
- Provide thorough and timely reporting of services provided and key issues to management and customers.
- Extensive contact with customers. Must be able to maintain positive customer relationships.
- Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments.
- Works independently on customers sites without direct supervision.
Requirements
- Minimum of 3+ years of experience in mechanical equipment support and troubleshooting.
- Bachelor's Degree is a plus but not required.
- Willing to travel up to 75%, mostly within North America. Occasionally expected to travel outside of country.
- Able to travel to United States, Mexico, Caribbean, and Central America
- Able to obtain or possess a current Passport and visas for travel.
- The ideal candidate would be self-motivated, willing to learn and able to work independently at a fast pace.
- Understanding and willingness to work in a mining environment where physical activities are required such as standing, bending, climbing ladders, lifting to 50 pounds, etc.
- Must be willing to comply with FLS Safety standards and PPE requirements.
What We Offer
- Competitive wages and Benefits package (Extended Health, Dental, Life Insurance, AD&D, Health Spending Account, Optional Critical Illness, Short and Long-Term Disability)
- Time to recharge through 3 weeks' annual vacation
- RRSP Program for retirement preparation
- And some extra help when you need it through our Employee Assistance Program
- An equal opportunity employer committed to creating a diverse and inclusive workplace
- A global network of supportive colleagues and growth opportunities
- Performance based incentive program
