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Restaurant Operations Executive
3 months ago
Position Overview:
The Restaurant Operations Executive is a pivotal role that requires a dynamic leader to oversee the daily functions of a single dining establishment. This position demands a commitment to customer satisfaction, team management, and operational excellence.
Key Responsibilities:
- Take full responsibility for the operational success of the restaurant, ensuring alignment with customer service promises and achieving desired outcomes such as increased sales and employee retention.
- Lead the management team in maintaining financial controls, operational efficiency, staff development, and compliance with company standards across all shifts.
- Ensure the accurate preparation and sale of menu items while upholding the highest standards of quality and service.
- Implement a preventative maintenance program to ensure all equipment and facilities are in optimal condition.
- Inspire and guide team members to deliver exceptional customer experiences through prompt, friendly service in a clean environment.
- Collaborate with the management team to create and communicate action plans aimed at achieving productivity targets, including inventory management and labor cost control.
- Provide constructive feedback and coaching to team members and managers regarding operational processes and policies.
- Manage the restaurant's profit and loss by executing effective marketing strategies, adhering to cash control procedures, and maintaining inventory oversight.
- Ensure compliance with all relevant regulations, including health and safety standards, and company policies.
- Conduct performance evaluations for both management and team members.
- Lead recruitment, selection, training, and retention efforts to build a strong team, while addressing any disciplinary matters as necessary.
Qualifications:
- Possess a friendly demeanor and a dependable nature, coupled with a positive outlook.
- Enjoy working in a fast-paced environment as part of a cohesive team.
- Demonstrate strong organizational skills with the ability to manage multiple tasks effectively.
- Be flexible with scheduling, including availability for evenings and weekends.
- Maintain high standards for cleanliness, safety, and overall workplace enjoyment.
- Exhibit natural leadership qualities, valuing customer satisfaction and promoting teamwork.
- Desire to learn and grow within the restaurant industry.
- Have prior experience in team leadership and motivation towards common objectives.
- Embrace the challenges and excitement that come with the restaurant business.
About Franchise Management Inc:
Franchise Management Inc is a leading franchise owner/operator in North America, managing a diverse portfolio of well-known restaurant brands. Our commitment to excellence has earned us recognition as one of the Best Managed companies in Canada, along with accolades for our workplace culture and professional development opportunities.