Technical Writer Specialist

2 weeks ago

Vancouver, British Columbia, Canada SAP Full time

About SAP

We help the world run better by enabling innovation and building breakthroughs together.

Job Overview

The Technical Writer will play a crucial role in creating and maintaining high-quality documentation and user assistance assets for SAP products.

Key Responsibilities

  • Collaborate with cross-functional teams to create clear and concise documentation for SAP products, including release notes, online help, and setup and user guides.
  • Assist in the development and implementation of best practices for technical writing, ensuring consistency, clarity, and accuracy in all documentation.
  • Review and edit technical documents to ensure they meet high standards of quality and are user-friendly.
  • Support the User Assistance Manager in planning and prioritizing documentation projects, ensuring deadlines are met.
  • Stay up to date with industry trends and best practices in technical writing, and contribute to the continuous improvement of SAP's documentation processes.
  • Coordinate with translation teams to ensure accurate and effective translations for international audiences.
  • Contribute to a collaborative and positive work environment, fostering creativity and innovation.
  • Get involved in innovative internal projects in addition to writing assignments.

Requirements

  • Bachelor's degree in Technical Writing, English, Computer Science, or a related field.
  • Proven experience as a technical writer, with a minimum of 3+ years of experience.
  • Strong knowledge of technical writing principles, style guides, and documentation standards.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.
  • Proficiency in using tools such as Oxygen, Jira, and GitHub.
  • Familiarity with software development methodologies and technical concepts.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Understanding of AI technologies is a plus.
  • Experience working in an Agile development environment is preferred.

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