Technical Writer Specialist

2 days ago

Vancouver, British Columbia, Canada SAP Full time

About the Role

The Technical Writer will play a crucial part in crafting and maintaining high-quality documentation and user assistance assets. This position demands strong technical writing skills, the ability to collaborate effectively with cross-functional teams, and a passion for delivering exceptional user experiences.

Key Responsibilities

  • Collaborate with cross-functional teams to create clear and concise documentation for our products, in the form of release notes, online help, and setup and user guides.
  • Assist in the development and implementation of best practices for technical writing, ensuring consistency, clarity, and accuracy in all documentation.
  • Review and edit technical documents to ensure they meet high standards of quality and are user-friendly.
  • Support the User Assistance Manager in planning and prioritizing documentation projects, ensuring deadlines are met.
  • Stay up to date with industry trends and best practices in technical writing, and contribute to the continuous improvement of our documentation processes.
  • Coordinate with translation teams to ensure accurate and effective translations for international audiences.
  • Contribute to a collaborative and positive work environment, fostering creativity and innovation.
  • Get involved in innovative internal projects in addition to writing assignments.

Requirements

  • Bachelor's degree in Technical Writing, English, Computer Science, or a related field. Proven experience as a technical writer, with a minimum of 3+ years of experience.
  • Strong knowledge of technical writing principles, style guides, and documentation standards.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.
  • Proficiency in using tools such as Oxygen, Jira, and GitHub.
  • Familiarity with software development methodologies and technical concepts.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Understanding of AI technologies is a plus.
  • Experience working in an Agile development environment is preferred.

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