Guest Services Agent
7 days ago
We are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Registration and Check-In
- Register arriving guests and assign rooms in a timely and efficient manner.
- Verify guest information and ensure accuracy of room assignments.
- Guest Services
- Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Assist guests with special requests and resolve any issues that may arise during their stay.
- Front Desk Operations
- Process group arrivals and departures, including check-in and check-out procedures.
- Manage room assignments, including changes and cancellations.
- Communication and Customer Service
- Answer telephone calls and respond to guest inquiries in a professional and courteous manner.
- Provide excellent customer service, ensuring guest satisfaction and loyalty.
- Education
- Secondary (high) school graduation certificate or equivalent experience.
- Experience
- 1 year to less than 2 years of experience in a customer service or hospitality role.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Attention to detail and organizational skills.
- Competitive Salary
- Benefits Package
- Opportunities for Advancement
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