Guest Services Agent

7 days ago


Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time
About the Role

We are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-In
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Verify guest information and ensure accuracy of room assignments.
  • Guest Services
    • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
    • Assist guests with special requests and resolve any issues that may arise during their stay.
  • Front Desk Operations
    • Process group arrivals and departures, including check-in and check-out procedures.
    • Manage room assignments, including changes and cancellations.
  • Communication and Customer Service
    • Answer telephone calls and respond to guest inquiries in a professional and courteous manner.
    • Provide excellent customer service, ensuring guest satisfaction and loyalty.
Requirements
  • Education
    • Secondary (high) school graduation certificate or equivalent experience.
  • Experience
    • 1 year to less than 2 years of experience in a customer service or hospitality role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask.
    • Attention to detail and organizational skills.
What We Offer
  • Competitive Salary
  • Benefits Package
  • Opportunities for Advancement

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