Retail Store Manager

5 days ago

Caledon, Ontario, Canada Victoria Corners Esso Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Victoria Corners Esso. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of sales staff, ensuring they are meeting sales targets and providing excellent customer service.
    • Conduct performance reviews and provide feedback to staff to improve their performance.
  • Store Operations
    • Assign sales staff to duties, ensuring the store is adequately staffed at all times.
    • Order merchandise and manage inventory levels to ensure the store is well-stocked.
    • Authorize returns and resolve customer complaints in a timely and professional manner.
  • Reporting and Analysis
    • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Customer Service
    • Ensure excellent customer service is provided at all times, responding to customer requests and resolving issues promptly.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a retail management role.
  • Work Environment
    • Fast-paced environment with tight deadlines.
    • Standing for extended periods.
  • Work Schedule
    • 30 to 40 hours per week.
Working Conditions

The successful candidate will be required to work in a fast-paced retail environment with a high level of customer interaction. They will be expected to work a variety of shifts, including evenings and weekends.

Language

The primary language of communication is English.

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