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Salesforce Developer

2 months ago

Ottawa, Ontario, Canada Hydro Ottawa Full time $70,147
Job Summary

We are seeking a skilled Programmer/Analyst - Salesforce to join our team at Hydro Ottawa. As a strategic thinker, you will be responsible for configuring, customizing, and supporting our Salesforce Service Cloud platform.

Key Responsibilities
  • Configure and customize Salesforce objects, fields, and page layouts.
  • Provide training and support to end-users on Salesforce functionality.
  • Stay up-to-date on Salesforce releases and new features.
  • Maintain and apply knowledge of the application landscape, partnering with technical and functional staff to improve usage of Salesforce.
  • Design, review, and approve detailed business scenarios, processes, workflows, and use cases for CRM Salesforce process design.
  • Coordinate and/or facilitate delivery of updates to existing solutions or implementation of new solutions through adherence to best practices for change management.
  • Act as the point of contact and coordinate input from subject matter experts and participate in solution strategy development and implementation.
Requirements
  • Post-secondary education in a related field such as Computer Science or Information Technology.
  • A combination of formal training and relevant experience may substitute for academic requirement.
  • Minimum 3 years experience in Salesforce administration.
  • Experience with Apex, Visualforce, and/or Lightning Web Components.
  • Excellent communication, problem-solving, and project management skills.
  • Salesforce Administrator certification or equivalent experience considered an asset.
  • Experience developing strategic partnerships across functional areas considered an asset.
  • Strong computer skills; proficient in the use of office productivity and collaboration tools, preferably G Suite.
  • English essential, both oral and written; Bilingual (French/English) considered an asset.
About Hydro Ottawa

Hydro Ottawa is committed to employing a diverse workforce that better reflects the communities we serve. We are recognized year over year as a National Capital Region Top Employer, one of Canada's Greenest Employers, and one of Canada's Top Employers for Young People.