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Hotel Front Office Associate
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Front Desk Associate
2 months ago
We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Holiday Inn Express & Suites. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:- Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
- Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
- Cash Handling: Process guests' departures, calculate charges, and receive payments, balancing cash and completing balance sheets and related forms.
- Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information.
- Emergency Procedures: Follow emergency and safety procedures, ensuring the well-being of guests and staff.
- Clerical Duties: Perform various clerical tasks, including faxing, filing, photocopying, and answering telephone calls and messages.
- Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
- Education: Secondary (high) school graduation certificate.
- Work Experience: 1 year to less than 2 years of experience in a hospitality industry setting.
- Language: English or French.
- Work Schedule: 30 hours per week.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
