Bilingual Customer Service Representative
1 week ago
About Us
SPI Health and Safety is a leading provider of health and safety solutions in Canada, with over 50 years of experience in the industry.
We are a team of passionate and dedicated professionals who are committed to making a difference in the lives of our clients and employees.
Our Mission
Our mission is to provide exceptional customer service and support to our clients, while also promoting a culture of safety and well-being in the workplace.
Job Summary
We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team.
Key Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Enter data and conduct research to resolve customer issues
- Interact with customers to provide information and resolve complaints
- Evaluate customer needs and provide solutions
- Ensure customer satisfaction and provide a high level of service
Requirements
- Experience with a CRM system is an asset
- General customer service experience is required
- Proficiency with technology is essential
- Bilingualism (French and English, written and spoken) is required
- Previous experience in a call center or customer service role is an asset
- Knowledge of health and safety is an asset
What We Offer
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive training program
- A recognition and reward program
How to Apply
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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