Customer Service Representative

2 months ago

Québec, Quebec, Canada EightSix Network Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at EightSix Network. As a key member of our contact center, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide effective solutions to resolve unsatisfactory service issues by established policies and procedures.
  • Offer exceptional first-level technical and general support to our stores to ensure a world-class shopping experience for our customers.
  • Document, track, and follow through on all customer service conversations.
  • Support e-commerce sales with effective communication to our customers regarding product, promotions, returns, and exchanges policies.
  • Identify opportunities for improvement within our current customer service practices and systems.
  • Participate in special projects as required.

Requirements

  • Availability to work different shifts, including days, evenings, weekends, and holidays.
  • Highly customer service-oriented, with excellent verbal communication and writing abilities.
  • College degree (DEC, Technical diploma, Community college diploma) and 1+ years of experience in a customer service role in a contact center environment.
  • Strong computer skills and perfectly bilingual (French and English) written and spoken.
  • Ability to explain situations and provide advice, with a customer-centric approach.

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