Customer Service Representative

2 months ago

Québec, Quebec, Canada Driven Brands Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and ensuring their needs are met.

Key Responsibilities

  • Intake and assist walk-ins, appointments, and returning customers
  • Create estimates, price quotes, and invoices for auto work
  • Answer phones and return customer calls
  • Provide excellent customer service
  • Assist Manager with daily parts returns
  • Ensure accuracy when ordering parts
  • Input documentation on all calls and follow-up with callers as needed
  • Confirm all mobile jobs parts and materials before dispatching drivers
  • Open new accounts and service existing accounts
  • Maintain a professional appearance and positive attitude

Requirements

  • Must have a positive attitude and customer service mindset
  • Must have basic computer skills
  • Must have strong communication skills
  • Bilingual (Spanish) proficiency is a plus
  • Prior phone or call center experience is a plus

What We Offer

  • Competitive base pay rates
  • PAID TIME OFF for full-time employees
  • Health, Vision, & Dental Insurance
  • 401(k) company match for all employees
  • SAME DAY PAY available through myFlexPay

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