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Hotel Front Desk Clerk

2 months ago

Edmonton, Alberta, Canada ILIYAN HOSPITALITY INC Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at ILIYAN HOSPITALITY INC. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Greet and welcome guests, respond to their inquiries, and provide information about hotel facilities and services.
  • Room Assignments: Assign rooms to guests, handle room key distribution, and ensure that all rooms are clean and ready for occupancy.
  • Front Desk Operations: Manage the front desk area, handle guest complaints, and resolve issues in a professional and courteous manner.
  • Clerical Duties: Perform various clerical tasks, such as data entry, filing, and photocopying.
  • Communication: Answer phone calls, respond to messages, and communicate with guests and staff in a clear and concise manner.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years
  • Language: English
  • Work Hours: 32 hours per week