Donor Services Specialist
3 weeks ago
About BC Cancer Foundation
The BC Cancer Foundation is dedicated to funding groundbreaking cancer research and enhancing patient care across British Columbia. As the fundraising partner of BC Cancer, we are committed to making a tangible difference in the lives of all British Columbians affected by cancer.
We are a passionate team of professionals who believe in our mission to power world-class innovation while supporting individuals on their unique cancer journeys.
The Role: Donor Services Specialist
This position combines customer service, gift processing, and data entry responsibilities. As a Donor Services Specialist, you will be the primary point of contact for our generous donors, ensuring a positive and meaningful experience.
Key Responsibilities:
- Provide exceptional customer service to donors through email and phone interactions, addressing inquiries, processing donations, and verifying information.
- Maintain a thorough understanding of CRA regulations and best practices for gift processing and recording.
- Prepare accurate tax receipts and donor correspondence in accordance with CRA guidelines.
- Input data into our database system (Raiser's Edge) ensuring accuracy and completeness. This includes manual entry, mass imports, and data cleanup projects.
- Collaborate with Development staff by providing timely support for inquiries and requests.
- Assist with administrative tasks such as mail distribution and internal communication.
Skills and Qualifications:
- Demonstrated compassion, sensitivity, confidentiality, and excellent communication skills.
- Strong attention to detail and accuracy in data entry.
- Proficiency in Microsoft Office Suite.
- Experience with database management systems is an asset.
- A commitment to our mission of supporting cancer research and patient care.
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