Dry Cleaning Supervisor

2 days ago

Vancouver, British Columbia, Canada Lions Gate Fabricare Cleaners Full time
About the Role

We are seeking a highly skilled and experienced Dry Cleaning Supervisor to join our team at Lions Gate Fabricare Cleaners. As a key member of our operations team, you will be responsible for overseeing the daily activities of our dry cleaning department, ensuring that all tasks are completed efficiently and to the highest standards.

Key Responsibilities
  • Supervise and Coordinate Team Members: Lead and manage a team of 3-4 dry cleaning technicians, providing guidance and support to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor Quality and Production: Oversee the quality of work produced by the team, identifying areas for improvement and implementing changes to increase efficiency and productivity.
  • Client Service: Provide exceptional customer service, responding to client inquiries and resolving any issues that may arise.
  • Reporting and Administration: Prepare and submit regular reports on team performance, quality control, and other key metrics, as well as maintain accurate records and files.
  • Training and Development: Train and develop team members in job duties, safety procedures, and company policies, ensuring they have the necessary skills and knowledge to perform their roles effectively.
  • Work Schedules and Procedures: Establish and maintain work schedules and procedures, ensuring that all tasks are completed efficiently and to the highest standards.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year of experience in a dry cleaning or related industry
  • Language: English
  • Work Hours: 35 hours per week
Working Conditions

The successful candidate will be required to work in a fast-paced environment, standing for extended periods and working under pressure. A combination of sitting, standing, and walking is required.

Personal Suitability
  • Client Focus: Provide exceptional customer service and respond to client inquiries in a timely and professional manner.
  • Efficient Interpersonal Skills: Develop and maintain positive relationships with team members, clients, and other stakeholders.
  • Excellent Communication: Communicate effectively with team members, clients, and other stakeholders, both verbally and in writing.
  • Flexibility: Adapt to changing circumstances and priorities, ensuring that tasks are completed efficiently and to the highest standards.
  • Initiative: Take ownership of tasks and responsibilities, identifying areas for improvement and implementing changes to increase efficiency and productivity.
  • Judgement: Make informed decisions, using sound judgement and discretion to resolve issues and make recommendations.
  • Organized: Maintain accurate records and files, ensuring that all tasks are completed efficiently and to the highest standards.
  • Reliability: Demonstrate a high level of reliability and accountability, ensuring that tasks are completed on time and to the highest standards.
  • Team Player: Work collaboratively with team members, clients, and other stakeholders to achieve common goals and objectives.

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