IT Support Specialist

3 weeks ago

St John's, Newfoundland and Labrador, Canada PeopleToGo Full time
Job Title: Deskside Support Technician

We are seeking an experienced Deskside Support Technician to join our team in St. John's, Newfoundland for a 3-month contract period.

Job Summary:

This position provides Incident Management Level 1 support, including incident identification and resolution, and is responsible for providing technical support and maintenance for all servers and systems in the designated site and implementing systems security and policies.

Key Responsibilities:
  • Provides Desktop and End User Support to ensure accessibility of client tools and applications
  • Responsible for incident identification and resolution for level I issues
  • Supports all facets of server administration, including logins, passwords, patching, backups, and restores
  • Completes Daily, Weekly, and Monthly checklists accurately and in a timely manner
  • Responsible for adds, moves, and changes of all users of the local center
  • Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with organizational standards
  • Responsible for IT asset management, inventory, and disposal in accordance with organizational standards
  • Responsible for all site software compliance issues
  • Assists and acts as remote hands and eyes while troubleshooting issues with remote engineers
  • Acts as the facilities backup for Power Infrastructure (Genset, UPS, HVAC)
Requirements:
  • Bachelor's degree preferred
  • 2 to 4 years of related experience or equivalent combination of education and experience
  • MCSE preferred
  • MCP required
  • Cisco, VOIP, and Aruba wireless a plus
  • Basic knowledge of TCP/IP
  • Strong analytical and diagnostic skills
  • Knowledge of Windows 2000, 2003 server management applications such as DHCP, DNS, Active Directory Users and Computers, etc.
  • Knowledge of VERITAS Backup Exec software
  • Knowledge of Microsoft ISA 2000, 2006 administration
  • Understanding of Windows 2003 and patching requirements
  • Understanding of Windows client operating systems such as XP and Vista
  • Basic understanding of VMware
  • Strong written and verbal skills

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