IT Support Specialist

3 weeks ago

Markham, Ontario, Canada Hyundai Full time
About Hyundai Canada

Hyundai Auto Canada Corp. is a subsidiary of Hyundai Motor Company of Korea, located in the heart of Markham, Ontario. We are a thriving hub of innovation, automotive excellence, and driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and sport utility and crossovers.

Job Summary

We are seeking a highly skilled and bilingual IT Support Specialist to join our team. As a key member of our IT department, you will provide support on a variety of IT systems, including software and hardware to both internal and external customers.

Key Responsibilities
  • Provide software and hardware support and maintenance at the desktop level.
  • Triage all types of support requests while ensuring all service level SLAs are met.
  • Deploy desktops and peripherals.
  • Troubleshoot to determine and resolve the root cause of many hardware or software malfunctions at the desktop level.
  • Perform moves, adds, changes of computer equipment.
  • Provide user support on business applications.
  • Provide end-user support on business communications and all communication systems.
  • Perform other duties as required.
Requirements
  • Completion of a relevant secondary school diploma and college diploma or an equivalent combination of experience and education.
  • 2-5 years of relevant experience in a similar function with automotive experience being desirable.
  • Bilingualism required: English and French.
  • Knowledge of desktop security best practices.
  • Knowledge of ITIL best practices and the Service Desk role in the ITIL framework.
  • Experience with MS Windows, Network services, Active Directory, DNS, DHCP, Office 365, Exchange 2016, Windows File Shares, and Windows update.
  • Experience with hardware installation and troubleshooting, OS and applications installation and troubleshooting.
  • Mobile devices and smartphones - configuration and troubleshooting.
  • Desktop management tools and utilities.
  • Experience with providing onsite meeting support.
What Hyundai Canada Can Offer You
  • Award-winning work culture.
  • Health benefits start day one.
  • Vehicle leasing program.
  • Flexible start times and hybrid working environment.
  • RRSP matching.
  • Maternity and parental leave top-up.
  • Career development and mentoring program.
  • Tuition reimbursement support.

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