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Customer Experience Manager
1 month ago
Calgary, Alberta, Canada Michaels Full timeJob Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key...
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Customer Experience Manager
1 month ago
Calgary, Alberta, Canada Michaels Full timeJob Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key...
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Customer Experience Manager
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Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead the execution of customer-centric strategies to drive sales growth and customer...
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Customer Experience Manager
4 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead the execution of customer-centric strategies to drive sales growth and customer...
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Customer Experience Manager
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Calgary, Alberta, Canada Aurora Cannabis Full timeJob SummaryAs a key member of the Aurora Cannabis team, the Customer Experience Manager will play a pivotal role in driving customer satisfaction and loyalty. This strategic leader will oversee the customer support operations and teams, ensuring the delivery of exceptional customer experiences at every touchpoint.Key ResponsibilitiesDevelop and implement...
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Customer Experience Manager
2 months ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
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Customer Experience Manager
2 months ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
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Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryAs a Customer Experience Manager at Michaels, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. You will lead the omnichannel processes, maintain store recovery standards, and deliver friendly customer service.Key ResponsibilitiesAssist Store...
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Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryAs a Customer Experience Manager at Michaels, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. This includes leading the omnichannel processes, maintaining store recovery standards, and delivering friendly customer service.Key...
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Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob DescriptionMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping experience.Key...
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Customer Experience Manager
4 weeks ago
Calgary, Alberta, Canada Aurora Cannabis Full timeJob SummaryAs a key member of our team, the Manager, Client Care will play a pivotal role in shaping the customer experience at Aurora Cannabis. Reporting to the Director, Client Care, this role will involve developing and implementing initiatives to enhance customer satisfaction, reduce churn, and drive business growth.Key ResponsibilitiesOversee and manage...
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Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping experience.Key...
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Customer Experience Manager
4 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a highly skilled and experienced Customer Experience Manager to join our team at Neo Financial. As a key member of our leadership team, you will be responsible for leading and developing a team of professionals to deliver exceptional customer experiences while driving business performance.Key ResponsibilitiesOversee and evaluate...
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Customer Experience Manager
4 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a highly skilled and experienced Customer Experience Manager to join our team at Neo Financial. As a key member of our leadership team, you will be responsible for leading and developing a team of professionals to deliver exceptional customer experiences while driving business performance.Key ResponsibilitiesOversee and evaluate...
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Customer Experience Manager
20 hours ago
Calgary, Alberta, Canada Western Financial Group Full timeAbout the RoleAs a Customer Experience Manager at Western Financial Group, you will be responsible for leading a team of advisors to deliver exceptional customer service and achieve business goals.Key ResponsibilitiesGuide and coach advisors to meet their individual and team performance targetsConduct observational-based coaching sessions to improve advisor...
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International Customer Experience Manager
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Store Manager
3 weeks ago
Calgary, Alberta, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a skilled Store Manager - Customer Experience to join our team in Calgary, Canada. As a key member of our team, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train,...
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Customer Experience Ambassador
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Customer Experience Specialist
3 weeks ago
Calgary, Alberta, Canada Secure Energy Full timeCustomer Experience SpecialistAt Secure Energy, we're looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for engaging with key customers, stakeholders, and teams across the industry to bring to life an improved customer experience using a web and mobile-based application.Key...
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Customer Experience Specialist
3 weeks ago
Calgary, Alberta, Canada Secure Energy Full timeSecure Energy: Empowering Customer SuccessThe Customer Experience Specialist will be the driving force behind delivering exceptional customer experiences across the entire customer journey. This role requires a unique blend of technical expertise, business acumen, and interpersonal skills to engage with customers, stakeholders, and internal teams to bring to...
Customer Experience Manager
2 months ago
{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you will lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution and day-to-day management.", "ul": [{"li": "Oversee and evaluate customer interactions, assessing performance based on the GREAT model, ensuring consistency and excellence in customer service delivery."}, {"li": "Provide coaching and constructive feedback to develop Customer Experience Specialists (CES) based on the GREAT model."}, {"li": "Take ownership of CES objectives and key performance indicators, including behaviours, fraud detection, authentication processes, and handling complaints efficiently."}, {"li": "Drive business performance improvement by monitoring adherence to schedules and fostering a positive workplace culture."}], "h2": "What We're Looking For", "ul": [{"li": "You possess strong analytical skills coupled with a proactive approach to problem-solving."}, {"li": "You excel in managing both upwards and downwards within the organisational hierarchy."}, {"li": "You prioritise the needs and satisfaction of customers above all else."}, {"li": "You are adept at identifying challenges and devising creative solutions."}, {"li": "You are committed to the professional growth and development of your team members."}, {"li": "You demonstrate resilience in the face of challenges and adaptability in dynamic environments."}], "h2": "Working at Neo Financial", "p": "Joining Neo Financial means betting on yourself and discovering your full potential. We're making change happen at a rapid pace — providing endless opportunities to sharpen your skills and find new solutions to complex problems.", "p": "Our team members earn meaningful equity in the company through stock options — so Neo's growth benefits everyone who helps make it happen.", "p": "We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.", "h3": "About Neo Financial", "p": "Neo Financial is a rapidly expanding tech startup building a more rewarding financial experience for all Canadians. We're one of the fastest growing fintechs in Canada, with a team of 700+ people and 1M+ customers in 3 years.", "ul": [{"li": "LinkedIn's Top Startup in Canada for 2022 and 2023"}, {"li": "Top-ranked mobile apps and credit cards"}, {"li": "Canada's top-rated credit card"}, {"li": "11K+ retail partners"}]}
