Customer Experience Manager

7 days ago

Calgary, Alberta, Canada Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping experience.

Key Responsibilities
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, achieve your KPIs, and manage your team to achieve their role KPIs.
  • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Lead the omnichannel processes.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • Assist with the onboarding of new Team Members.
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results.
  • Serve as Manager on Duty (MOD).
Requirements
  • Retail management experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

  • Customer Experience Manager

    3 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key...

  • Customer Experience Manager

    3 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key...

  • Customer Experience Manager

    3 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key...

  • Customer Experience Manager

    2 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead the execution of customer-centric strategies to drive sales growth and customer...

  • Customer Experience Manager

    2 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead the execution of customer-centric strategies to drive sales growth and customer...

  • Customer Experience Manager

    3 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key Responsibilities:Lead...

  • Customer Experience Manager

    4 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key Responsibilities:Lead...

  • Customer Experience Manager

    2 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key Responsibilities:Lead...

  • Customer Experience Manager

    2 weeks ago

    Calgary, Alberta, Canada Michaels Full time

    Job Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key Responsibilities:Lead...

  • Customer Experience Manager

    1 day ago

    Calgary, Alberta, Canada Aurora Cannabis Full time

    Job SummaryAs a key member of the Aurora Cannabis team, the Customer Experience Manager will play a pivotal role in driving customer satisfaction and loyalty. This strategic leader will oversee the customer support operations and teams, ensuring the delivery of exceptional customer experiences at every touchpoint.Key ResponsibilitiesDevelop and implement...

  • Customer Experience Manager

    1 month ago

    Calgary, Alberta, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...

  • Customer Experience Manager

    1 month ago

    Calgary, Alberta, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...

  • Customer Experience Manager

    4 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    Transform Financial Services for the BetterAt Neo Financial, we're on a mission to revolutionize the way people interact with their finances. As a Customer Experience Manager, you'll play a critical role in shaping the future of our company and delivering exceptional experiences for our customers.About the RoleWe're looking for a seasoned Customer Experience...

  • Customer Experience Manager

    4 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    Transform Financial Services for the BetterAt Neo Financial, we're on a mission to revolutionize the way people interact with their finances. As a Customer Experience Manager, you'll play a critical role in shaping the future of our company and delivering exceptional experiences for our customers.About the RoleWe're looking for a seasoned Customer Experience...

  • Customer Experience Manager

    5 days ago

    Calgary, Alberta, Canada Michaels Full time

    Job SummaryAs a Customer Experience Manager at Michaels, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. You will lead the omnichannel processes, maintain store recovery standards, and deliver friendly customer service.Key ResponsibilitiesAssist Store...

  • Customer Experience Manager

    4 days ago

    Calgary, Alberta, Canada Michaels Full time

    Job SummaryAs a Customer Experience Manager at Michaels, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. This includes leading the omnichannel processes, maintaining store recovery standards, and delivering friendly customer service.Key...

  • Customer Experience Manager

    1 day ago

    Calgary, Alberta, Canada Michaels Full time

    Job DescriptionMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping experience.Key...

  • Customer Experience Manager

    1 week ago

    Calgary, Alberta, Canada Aurora Cannabis Full time

    Job SummaryAs a key member of our team, the Manager, Client Care will play a pivotal role in shaping the customer experience at Aurora Cannabis. Reporting to the Director, Client Care, this role will involve developing and implementing initiatives to enhance customer satisfaction, reduce churn, and drive business growth.Key ResponsibilitiesOversee and manage...

  • Customer Experience Manager

    3 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll drive business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer interactions, ensuring...

  • Customer Experience Manager

    3 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll drive business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer interactions, ensuring...