Family Services Director
6 days ago
About Arbor Memorial Inc.
Arbor Memorial Inc. is a leading provider of funeral and cemetery services, dedicated to helping families and loved ones through difficult times. Our team is committed to delivering compassionate and personalized care, ensuring that every individual receives the respect and dignity they deserve.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Family Services Director. In this role, you will be responsible for working with client families to assess their pre-arrangement needs, communicating the benefits of our pre-need funeral planning program, and generating lead sources through referrals, walk-ins, and mail drops.
Key Responsibilities:
- Develop and maintain relationships with client families, understanding their needs and preferences.
- Communicate the value and benefits of our pre-need funeral planning program, highlighting the importance of pre-planning and the peace of mind it provides.
- Identify and pursue new lead sources, including referrals, walk-ins, and mail drops, to grow our business and increase revenue.
- Collaborate with our funeral home and cemetery staff to ensure seamless communication and coordination with client families.
- Participate in staff meetings and training sessions to stay up-to-date on industry trends and best practices.
Requirements:
- Valid driver's license and vehicle.
- Passion for customer care and a strong discipline for working in a customer-centric service organization.
- Ability to work independently and as part of a team, with a focus on achieving sales results and ensuring compliance with regulatory requirements.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with client families and internal stakeholders.
About You:
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships with client families. If you have a strong desire to succeed, a willingness to learn, and a commitment to excellence, we encourage you to apply for this exciting opportunity.
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