Campus Safety Dispatcher

4 weeks ago


Guelph, Ontario, Canada University of Guelph Full time

University of Guelph is seeking a part-time temporary Dispatcher to join our Campus Safety Office team.

Key Responsibilities:

  • Intake of requests for assistance from the public, staff, and students
  • Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention, or first response team personnel
  • Reception for Campus Community Police – in person and telephone inquiries
  • Monitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms, and personal safety alarms
  • Document events and actions within the internal records management system software
  • Communicate with campus emergency personnel by way of two-way radio or phone
  • Liaise with the Guelph Police Service dispatch and records units from time to time
  • Support parking enforcement personnel with general inquiries and tow situations by way of radio and telephone
  • Provide clerical support as required and other duties as assigned

This position involves shift work – 12-hour shifts rotating between days (6:30 am – 6:30 pm) and nights (6:30 pm -6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours per day and seven days a week.

Requirements:

  • Completion of secondary school education
  • Ability to successfully complete the Emergency Services Communications program (internal training program)
  • Excellent customer service skills
  • Excellent keyboarding, data entry, and computer skills with accuracy
  • Proficiency in MS Excel, MS Word, Email, and other related software is essential
  • Ability to organize and prioritize is essential
  • Demonstrated good judgement, accurate recall, decision making under stressful situations
  • Strong interpersonal skills with excellent oral and written communication are essential
  • Ability to maintain confidentiality
  • Ability to work 12-hour shifts

Hourly rate $23.83 - $26.63 per hour

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.



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