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Service Advisor
2 months ago
Are you passionate about delivering exceptional customer experiences and ensuring the highest level of satisfaction for our valued clients? Do you have a keen eye for detail and a knack for building strong relationships? If so, we invite you to join our dynamic team as a Service Advisor at OpenRoad Auto Group
About the Role:As a Service Advisor, you will be the primary point of contact for our customers, providing personalized support and guidance throughout the service process. Your exceptional communication skills, combined with your technical knowledge of automotive equipment, will enable you to effectively address customer inquiries, resolve issues, and ensure seamless service delivery.
Key Responsibilities:- Handle customer inquiries and concerns with professionalism and empathy
- Prepare and review repair orders, ensuring accuracy and completeness
- Process paperwork and documentation in a timely and efficient manner
- Collaborate with service technicians to ensure timely and high-quality service delivery
- Monitor work-in-progress and notify customers of any delays or additional work required
- Identify opportunities to upsell and cross-sell services and products
- Maintain a clean and organized workspace, adhering to company safety policies and procedures
As a valued member of our team, you can expect:
- A competitive salary and comprehensive benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive extended health and dental plan tailored to your well-being
- Recognition and engagement events to celebrate your achievements
To succeed in this role, you will need:
- A valid British Columbia driver's license with a clean driving record
- Working knowledge of automotive equipment and techniques
- Excellent communication and interpersonal skills
- Ability to work cooperatively with all levels of the organization
- Ability to maintain accurate records and prepare reports using a computerized equipment maintenance system
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at OpenRoad Auto Group.
