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Regional Operations Leader

3 months ago

St George, Canada Parkland Corporation Full time

Attractive Benefits. Meaningful Perks. Exceptional Value.

  • A workplace where you can steer your career towards your desired growth and direction.
  • Enjoy savings on fuel at various stations nationwide.

The Role: Reporting to the Regional Operations Manager, the Area Operations Manager will oversee several branch locations (3-5) and will be accountable for ensuring safe operations and deliveries across all sites; achieving key performance indicators for operational efficiency; managing operating expenses for the area, and ensuring customer satisfaction is met or surpassed.

Key Responsibilities:
Safety and Reliability:
  • Act as a safety champion within the area, ensuring the highest safety standards are upheld across all branches.
  • Ensure all drivers adhere to proper safety protocols and that training is provided as necessary.
  • Conduct regular site inspections and workplace observations to ensure compliance.
  • Stay informed on safety and regulatory standards within the area to ensure adherence to regulatory bodies.
  • Guarantee safe operations in all branch, bulk plant, and cardlock locations within the area.
Operational Efficiency:
  • Oversee the area operating expense budget and seek opportunities to reduce costs.
  • Collaborate with the Logistics Manager to ensure optimal routing efficiencies.
  • Accountable for meeting key performance indicators related to delivery efficiency and maintenance of vehicles and bulk facilities in the area.
  • Maintain all sites to corporate standards and oversee necessary maintenance.
Customer Engagement:
  • Ensure customer profitability within the area.
  • Collaborate with the sales team to secure business while maintaining operational efficiency.
  • Manage customer relationships to ensure exceptional on-time service.
  • Own the Net Promoter Score (NPS) to ensure high levels of customer satisfaction.
  • Address customer concerns and resolve complaints promptly.
Performance Oversight:
  • Promote corporate values and behaviors within the area.
  • Support and train Operations Supervisors/Managers in the branches.
  • Establish and manage key performance indicators and objectives for all team members in the area.
  • Determine staffing requirements for the branches.
  • Provide product knowledge support to branches as needed.
Qualifications:
  • Bachelor's degree and/or 5+ years of progressive experience focusing on operations management, business accounting, marketing, and sales.
  • Desirable industry knowledge related to fuel distribution.
  • Strong communication, organizational, and analytical skills.
  • Ability to manage conflict and de-escalate issues effectively.
  • Understanding of transportation compliance regulations.
  • Excellent interpersonal skills with proven leadership capabilities while maintaining a friendly demeanor.
  • Must possess a valid driver's license with a clean driving record.
  • Safety-oriented mindset.

Are You a Fit?

Do you consider yourself someone who embraces diversity in decision-making and problem-solving? A team leader who celebrates both individual and collective achievements? Someone guided by principles rather than rules, viewing mistakes as opportunities for growth? You would be a valuable addition to our team.

We Value Your Contribution:

We are dedicated to providing equal opportunities to all applicants. If you require accommodations due to a disability, you will have the chance to inform us when scheduling your interview.

Inclusion Matters:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our success relies on our ability to work cohesively across regions. We embrace our authentic selves daily and create space for unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks empower us to foster a proactive culture of diversity, equity, inclusion, and belonging.

We respect the diverse cultures and perspectives of Indigenous Peoples and strive for equitable partnerships and opportunities.

Important Note:

Candidates must be legally eligible to work in the country of application. Unfortunately, we cannot sponsor employment visas at this time.

Final candidates for this position will be required to undergo a confidential pre-employment background check, which may include educational, criminal, credit, drug and alcohol, and/or fitness for duty assessments.