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Multilingual Client Support Representative

3 months ago

Montreal, Quebec, Canada YouSet Full time

Join Our Team as a Multilingual Client Support Representative

Are you a dedicated Client Support Representative looking for a rewarding position in a fast-growing organization?

Why YouSet?

YouSet is revolutionizing the insurance industry by merging technology, data, and human expertise. Our mission is to create the most intuitive and highly rated insurance platform in Canada.

In just a few minutes, our cutting-edge technology analyzes the market to help you save an average of 29% on your home and auto insurance while providing immediate online coverage.

To date, we have assisted over 250,000 clients in securing insurance, achieving an impressive average rating of 4.9 stars in online feedback.

Your key responsibilities will include:

  • Client Interaction: Assisting clients with their home and auto insurance needs. Addressing inquiries, providing necessary documentation, and managing billing requests.
  • Client Outreach: Proactively reaching out to clients regarding their policies to ensure we consistently provide the most appropriate coverage.
  • Effective Communication: Engaging with potential clients through phone, email, and SMS to build trust and deliver outstanding customer service.
  • Performance Monitoring: Tracking personal performance and achieving daily, weekly, and monthly objectives.
  • Record Keeping: Maintaining precise records of client interactions and entering follow-up tasks into our CRM system.
  • Team Collaboration: Working closely with the customer service team to meet collective goals. Contributing to strategies aimed at enhancing client retention and overall satisfaction.
  • Professional Development: Successfully completing broker examinations (AMF and RIBO) within your first year with us.

Qualifications:

  • A minimum of 5 years of relevant experience in customer service
  • Proactive mindset with strong problem-solving abilities
  • Fluent in both oral and written communication in French and English
  • A quick learner with a keen interest in technology

What We Provide:

  • Become part of a dynamic, enjoyable, and motivated team
  • Contribute to something innovative and impactful
  • Experience a sense of ownership and pride in your work
  • Attractive compensation package with stock options
  • Up to 5 weeks of annual leave
  • Comprehensive health benefits and life insurance
  • Option for fully remote work or a downtown office location
  • Flexible start date

This is a full-time role with increasing responsibilities in a rapidly growing company.