Director of Client Support
3 weeks ago
Job Title: Director, Client Support
Job Summary:
The Director, Client Support is responsible for leading the customer support team and ensuring that the company's support commitments and obligations are met. The successful candidate will have a strong background in team management, customer support, and continuous improvement.
Key Responsibilities:
- Lead and motivate the customer support team to provide excellent services to clients.
- Develop and implement best practices in customer service and continuous improvement.
- Represent the Customer Experience team in management meetings and ensure strong inter-team collaboration.
- Propose and implement work methods and tools to improve efficiency and the customer experience.
- Establish and monitor performance indicators to determine the achievement of objectives and opportunities to improve customer support.
Qualifications:
- Bachelor's degree in management, engineering, information technology, or related field.
- 5-10 years experience in people management and customer support for B2B software solutions.
- Experience in best practices and implementation of customer service tools.
- Knowledge of key performance indicators for technical support and customer service.
- Ability to build and maintain relationships and partner effectively across diverse internal and external organizations.
What We Offer:
- Group RRSP with employer participation, and group insurance as of your first day.
- Flexible hours and competitive vacation allotment.
- Permanent teleworking possibilities.
- Continuous training, career development, and advancement opportunities.
About Logibec:
Logibec is a growing company with over 450 employees across Canada. We value teamwork, a commitment to excellence, and striving to make a difference for our clients.
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