Director of Client Support

3 weeks ago


Montreal, Quebec, Canada Logibec Full time

Job Title: Director, Client Support

Job Summary:

The Director, Client Support is responsible for leading the customer support team and ensuring that the company's support commitments and obligations are met. The successful candidate will have a strong background in team management, customer support, and continuous improvement.

Key Responsibilities:

  • Lead and motivate the customer support team to provide excellent services to clients.
  • Develop and implement best practices in customer service and continuous improvement.
  • Represent the Customer Experience team in management meetings and ensure strong inter-team collaboration.
  • Propose and implement work methods and tools to improve efficiency and the customer experience.
  • Establish and monitor performance indicators to determine the achievement of objectives and opportunities to improve customer support.

Qualifications:

  • Bachelor's degree in management, engineering, information technology, or related field.
  • 5-10 years experience in people management and customer support for B2B software solutions.
  • Experience in best practices and implementation of customer service tools.
  • Knowledge of key performance indicators for technical support and customer service.
  • Ability to build and maintain relationships and partner effectively across diverse internal and external organizations.

What We Offer:

  • Group RRSP with employer participation, and group insurance as of your first day.
  • Flexible hours and competitive vacation allotment.
  • Permanent teleworking possibilities.
  • Continuous training, career development, and advancement opportunities.

About Logibec:

Logibec is a growing company with over 450 employees across Canada. We value teamwork, a commitment to excellence, and striving to make a difference for our clients.



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