Client Relations Associate

4 weeks ago


Montreal, Quebec, Canada DESIGNME HAIR Full time

Position Overview:
This is a full-time opportunity with flexible hours, requiring 37.5 hours per week, including 4 hours on weekends at your convenience.

About Us:
At DESIGNME HAIR, we are committed to providing haircare products that prioritize high-quality ingredients, environmental sustainability, and animal welfare. Our brand boasts a strong online presence with over 196,000 followers and operates through two e-commerce platforms, alongside professional distribution channels across North America and beyond.

Role Summary:
The Client Relations Associate plays a crucial role in ensuring our customers enjoy a smooth and positive experience with our brand.

Key Responsibilities:

  • Customer Support:
    Deliver timely, friendly, and effective assistance through email, live chat, and various online platforms. Ensure precision and efficiency in order processing and inventory management.
  • Feedback Analysis:
    Collect and evaluate customer feedback to uncover trends, challenges, and areas for enhancement. Communicate insights to the team to improve our offerings.
  • Customer Engagement:
    Proactively connect with customers to cultivate relationships and encourage brand loyalty.

Collaboration:
Work in tandem with other teams, including marketing and product development, to create a unified customer experience and address any arising challenges.

Record Keeping:
Maintain detailed records of customer interactions and generate regular reports on feedback, recurring issues, and service performance metrics.

Qualifications:

  • Experience in customer service or a related field, ideally within the e-commerce or beauty sector.
  • Technical Proficiency:
    Skilled in utilizing customer service software, CRM systems, and online communication tools. Familiarity with social media platforms is advantageous.
  • Previous exposure to beauty or haircare brands is a plus.
  • A positive, proactive, and adaptable mindset with a strong dedication to delivering outstanding customer service.

Entrepreneurial Spirit:
Your passion for our mission, combined with a resourceful and proactive approach, will empower you to meet and exceed your objectives.

Ownership:
You are willing to take initiative, think creatively, achieve results, and fully manage your responsibilities.

Communication Skills:
Exceptional verbal and written communication abilities, with a strong command of the English language.

Team Support:
Become an integral part of our team and contribute to the success of DESIGNME HAIR, with guidance from seasoned professionals in the beauty industry.



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