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Client Relations Specialist

3 months ago

Montreal, Quebec, Canada Oldcastle BuildingEnvelope Full time

Company Overview:

Oldcastle BuildingEnvelope is a premier provider of architectural glass and metal solutions. With a vast inventory of products, we cater to various sectors including construction, architecture, and design.

Our commitment to excellence ensures that we meet the highest standards of quality, innovation, and customer satisfaction. We pride ourselves on being a trusted partner to our clients, who expect nothing less than superior service and products.

Position Summary:

This is an entry-level, part-time role. The Customer Service Representative in our Will Call Department is responsible for delivering outstanding service to all customers. By leveraging a comprehensive understanding of our offerings, the CSR creates a positive experience for both internal and external clients. Additionally, this role involves providing general administrative support in a dynamic and fast-paced environment, acting as a representative of the company through daily interactions.

Key Responsibilities:

  • Maintain a thorough understanding of clients, products, and services.
  • Record customer interactions and transactions accurately.
  • Listen carefully to customer needs and concerns, demonstrating empathy.
  • Process orders received via various channels in a timely and accurate manner.
  • Handle payments from Will Call customers and over-the-phone transactions.
  • Professionally manage multi-line phone systems.
  • Engage in face-to-face interactions with customers.
  • Foster and maintain professional relationships with both internal and external clients to ensure clarity in service expectations.
  • Respond promptly and courteously to all inquiries from associates, manufacturers, and customers.
  • Build lasting relationships with customer accounts through open communication.
  • Go above and beyond to meet customer needs and adapt to various requests.
  • Manage customer databases, ensuring accurate records of interactions and documentation.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 1 year experience in a customer service role.
  • High School diploma or equivalent required.
  • Ability to thrive in a fast-paced, collaborative environment.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Excellent verbal and written communication skills.
  • Critical thinking skills to proactively address and resolve issues.
  • Strong time management skills to handle multiple tasks efficiently.
  • Maintain professionalism and composure in high-pressure situations.
  • Capable of managing challenging situations and dissatisfied customers calmly.
  • Basic mathematical skills for transaction processing.
  • Bilingual in French is preferred.

Benefits:

  • Competitive base salary.
  • Comprehensive medical, dental, and disability benefits.
  • Retirement savings program.
  • Health and wellness initiatives.
  • A culture that promotes growth, development, and internal advancement.

Oldcastle BuildingEnvelope is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an inclusive workplace.

Oldcastle BuildingEnvelope is an E-Verify Employer.