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Client Relations Associate

3 months ago

Montreal, Quebec, Canada DESIGNME HAIR Full time

Position Overview:
This is a full-time opportunity with flexible hours, including weekend shifts at your discretion. At DESIGNME HAIR, we are committed to enhancing your experience and helping you become the best version of yourself.

About Us:
DESIGNME HAIR is a Canadian-based haircare and styling startup located in Montreal. We pride ourselves on our commitment to high-quality, cruelty-free products that are free from harmful ingredients.

Role Summary:
The Client Relations Associate will play a crucial role in ensuring our customers enjoy a seamless and positive interaction with our brand. This entry-level position is essential for maintaining our high standards of customer satisfaction and loyalty.

Key Responsibilities:

  • Customer Assistance:
    Deliver prompt, friendly, and effective support through various communication channels. Address inquiries, resolve issues, and guide customers through their purchasing journey.
  • Order Management:
    Assist clients with tracking orders, processing returns, exchanges, and refunds while ensuring accuracy and efficiency in order handling.
  • Product Expertise:
    Develop a comprehensive understanding of our product offerings to provide informed advice and recommendations. Stay updated on product developments and promotional activities.
  • Feedback Analysis:
    Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with the team to enhance our products and services.
  • Customer Engagement:
    Proactively engage with customers to build relationships and foster loyalty. Implement strategies to improve customer satisfaction and retention.
  • Team Collaboration:
    Work closely with other departments, such as marketing and product development, to ensure a cohesive customer experience and address any emerging challenges.
  • Reporting:
    Maintain accurate records of customer interactions and provide regular reports on feedback, common issues, and service metrics.

Qualifications:

  • Experience:
    Prior experience in customer service or a related field, preferably within the e-commerce or beauty sector.
  • Skills:
    Exceptional communication and interpersonal skills with a strong emphasis on empathy and problem-solving.
  • Technical Proficiency:
    Familiarity with customer service software, CRM systems, and online communication tools. Knowledge of social media platforms is advantageous.
  • Product Knowledge:
    A passion for haircare products and an understanding of various hair types and concerns. Previous experience with beauty or haircare brands is a plus.
  • Personal Attributes:
    A positive, proactive, and adaptable attitude with a strong commitment to delivering outstanding customer service.

Why Join DESIGNME HAIR?

  • Innovative Environment:
    Be part of a forward-thinking company dedicated to cutting-edge haircare solutions and customer satisfaction.
  • Growth Opportunities:
    Access to professional development and career advancement within a growing organization.
  • Collaborative Culture:
    Work with a supportive team that values creativity, teamwork, and diverse perspectives.
  • Competitive Benefits:
    Enjoy a comprehensive benefits package, including insurance and paid time off.

Who You Are:
You are organized, entrepreneurial, driven, personable, eco-friendly, and fun. You thrive in a fast-paced environment and are passionate about the beauty industry.

Join our dedicated team and contribute to the success of DESIGNME HAIR while enjoying the support of industry veterans.