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Shift Manager

2 months ago


Midland, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at Tim Hortons. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are met.

Key Responsibilities
  • Supervise and Coordinate Staff: Lead and motivate a team of staff to ensure that they are working efficiently and effectively to meet customer needs.
  • Train and Develop Staff: Provide training and coaching to staff to improve their skills and knowledge, and to ensure that they are equipped to handle customer complaints and concerns.
  • Manage Inventory and Supplies: Estimate and manage inventory and supplies to ensure that we have the necessary resources to meet customer demand.
  • Maintain Quality Control Standards: Ensure that food and service meet our high standards of quality and customer service.
  • Address Customer Complaints: Respond promptly and professionally to customer complaints and concerns, and take action to resolve issues.
  • Manage Records and Reports: Maintain accurate records and reports of sales, inventory, and other key metrics to inform business decisions.
  • Establish Work Schedules: Create and manage work schedules to ensure that staff are working efficiently and effectively.
Support for Diverse Groups
  • Accessibility Training: Provide training to staff to create a welcoming work environment for people with disabilities.
  • Cultural Competency Training: Provide training to staff to create a welcoming work environment for newcomers, refugees, and Indigenous people.
Work Environment
  • Work Language: English
  • Work Term: Permanent
  • Hours: 40 hours per week