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Healthcare Unit Administrative Coordinator

3 months ago

Richmond Hill, Ontario, Canada Mackenzie Health Full time

Job Overview

Unit Secretary - C5 Procedures In collaboration with nursing staff, hospital personnel, and various community services, the Unit Secretary provides essential clerical and administrative assistance to ensure a progressive, efficient, and organized healthcare environment that enhances both patient and staff experiences. This role involves operating, maintaining, and ordering various types of office and hospital equipment and supplies in a fast-paced, dynamic, open-concept setting.

The Unit Secretary is responsible for inputting data related to surgical ambulatory patient flow, which includes confirming chart completion in the electronic health record system, printing labels, and making patient calls in preparation for care on C5 Procedures. Additional duties include supporting excellent patient care through effective communication with staff, patients, and families via EPIC, telephone, email, and in-person inquiries. Required Qualifications:
  • Completion of Grade 12 or equivalent.
  • Proficient understanding of Medical Terminology.
Preferred Skills:
  • Previous experience in an administrative or clerical role, ideally within a healthcare setting.
  • Keyboarding proficiency (minimum 40 wpm).
  • Familiarity with computer applications, particularly Microsoft Office.
  • Exceptional verbal and written communication skills.
  • Strong organizational abilities.
  • Capacity to effectively de-escalate challenging situations.
  • Demonstrated customer service skills.
  • Reliable attendance record.
  • Understanding and adherence to patient and staff safety policies that promote a safe and inclusive environment.
  • Ability to perform essential job functions.
  • Empathetic interactions with others, reflecting Mackenzie Health's Commitment to Caring.
  • Exemplifying values of Excellence, Leadership, and Empathy.
  • Dedication to providing an exceptional experience for staff and clients in a dynamic healthcare environment.
Additional Considerations:
  • Experience in perioperative surgical flow or Surgical Ambulatory Flow is an asset.
Mackenzie Health is committed to inclusivity and equal opportunity, providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.