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Healthcare Administrative Assistant

3 months ago

Kamloops, British Columbia, Canada Thompson Rivers University Full time
POSITION SUMMARY

The role of the Medical Office Assistant at Thompson Rivers University encompasses a variety of clinical and administrative responsibilities aimed at ensuring smooth operations within the health services department.

DUTIES AND RESPONSIBILITIES
  1. Clinical Administration: Manage front desk operations by welcoming and assisting patients, ensuring accurate information is gathered and appointments are scheduled with healthcare professionals.
  2. Clerical Support: Provide administrative assistance to the Safety Officer and Associate Director of Safety & Emergency Management as needed.
  3. Billing Management: Handle billing processes for various insurance providers including WCB, ICBC, MSP, and private insurers.
  4. Flu Clinic Coordination: Organize flu clinics by scheduling appointments, procuring necessary supplies, and coordinating with healthcare practitioners.
  5. Record Keeping: Maintain and compile confidential records, reports, and statistics, ensuring efficient filing and retrieval of patient information.
  6. Medical Documentation: Process confidential medical records for students entering programs with health prerequisites.
  7. Appointment Coordination: Schedule appointments and communicate with health agencies, specialists, and laboratories.
  8. Health Promotion Support: Collaborate with the Health Care Team to provide clerical support for health awareness initiatives.
  9. Clinical Assistance: Support the Campus Physician with clinical tasks, including sterilization of medical equipment and preparing patients for examinations.
  10. Routine Testing: Conduct and document routine tests such as pregnancy, urine, and blood pressure checks.
  11. Financial Reporting: Reconcile weekly cash reports and submit them to the Finance department.
  12. Facility Maintenance: Ensure cleanliness and organization of the First Aid and Examination rooms.
  13. Supply Management: Oversee the ordering and inventory of office and medical supplies.
  14. Student Coordination: Supervise work-study students as necessary.
  15. Emergency Response: Assist in locating students during emergency situations.
REPORTING STRUCTURE

This position reports directly to the Associate Director of Safety & Emergency Management.

QUALIFICATIONSEDUCATION:
  • Completion of Grade 12 along with a Medical Office Assistant Certificate or equivalent.
EXPERIENCE:
  • A minimum of two years of relevant experience in a physician's office, community medical clinic, or hospital clerical unit.
SKILLS AND ABILITIES:
  • Proficient in word processing with a typing speed of at least 45 wpm.
  • Ability to maintain strict confidentiality regarding medical records and information.
  • Strong interpersonal skills to interact courteously with students, staff, and the public.
  • Competence in operating office equipment such as copiers, printers, and fax machines.
  • Practical knowledge of routine patient care procedures.
WORKING CONDITIONS
  • Proximity to patients and health center staff.
  • Involves front counter duties and extended periods of computer work.
  • Ability to lift items weighing up to 10 kg.

The salary for this position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879.