Nighttime Reservations Specialist
1 month ago
Located at the foot of Blackcomb Mountain, Fairmont Chateau Whistler epitomizes mountain elegance. With ski-in, ski-out access during winter and a premier golf course in summer, we are Canada's ultimate destination for outdoor adventures throughout the year. Furthermore, we are Whistler's largest conference resort hotel, featuring five distinct dining options, a slope-side Health Club, and 519 luxurious guestrooms and suites.
Position Overview
Overnight Reservations & Royal Service Agent
Your expertise in the hotel will shine through as you handle guest inquiries via phone calls, emails, and text messages, showcasing your professionalism as a Fairmont representative. As a Reservations & Royal Service Agent, your ability to communicate effectively and engagingly is essential.
This is a full-time, permanent position.
Compensation: Starting at $21.20 per hour, with incremental increases based on tenure, reaching up to $25.45 per hour after three years.
Key Responsibilities:
- Deliver a seamless, efficient service experience for guests and colleagues, ensuring smooth operations behind the scenes.
- Assist all external and internal callers, redirecting as necessary.
- Take ownership of guest requests, ensuring follow-up in line with hotel standards.
- Maintain strong relationships with other hotel departments as needed.
- Process room reservation requests using the Property Management System.
- Promote and sell guest accommodations, tee times, and Food & Beverage reservations to both groups and individual callers.
- Update reservations to guarantee a flawless check-in and check-out experience.
- Maximize revenue through up-selling guest rooms and recommending hotel amenities.
Qualifications:
- Previous experience in customer service is advantageous.
- Exceptional guest service skills and refined verbal communication abilities are required.
- Proficiency in Microsoft Windows applications is necessary.
- Familiarity with Opera is a plus.
Employee Benefits:
- Subsidized staff accommodation available.
- Complimentary meals provided in our staff cafeteria during shifts.
- Access to our Employee Travel Program, offering discounts on room rates and dining at Fairmont & Accor properties globally.
- Leisure benefits including Golf/Ski passes.
Additional Information:
Visa Requirements: Candidates must be legally eligible to work in Canada, as the hotel cannot assist with Canadian work authorization.
Diversity & Inclusion Commitment: We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.
Why Choose Accor? We are more than just a global leader; we welcome you as you are and help you find a role that aligns with your personality. We encourage your growth and learning every day, ensuring that your work is meaningful and fulfilling.
Join Accor, where every chapter of your career is yours to shape, and together we can envision the future of hospitality.
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