Senior Technical Support Specialist

2 weeks ago


Toronto, Ontario, Canada Oracle Full time

Job Overview:

We are seeking a highly skilled and experienced professional to join Oracle as an Advisory Systems Engineer. In this role, you will be responsible for providing exceptional technical support and solutions to our valued customer base.

Key Responsibilities:

  • Deliver technical support and guidance to customers on Oracle products and services
  • Build and maintain long-term relationships with key customer contacts
  • Manage complex customer issues and escalate to management as needed
  • Provide technical advice and support to both customers and internal Oracle employees
  • Develop and implement customized service delivery plans to meet customer needs

Requirements:

  • Bachelor's degree in IT or a related field
  • At least 9 years of relevant experience in technical support and customer service
  • Expertise in Oracle core products, applications, and tools
  • Hands-on experience with Oracle Exadata, RAC, and Grid
  • Excellent communication and problem-solving skills

What We Offer:

Oracle is a global leader in enterprise software and cloud computing. As a member of our team, you will have the opportunity to work with a talented group of professionals and contribute to the success of our customers.



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