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Retail Program

3 months ago

Vancouver, British Columbia, Canada Arc'teryx Full time
Department: Retail Strategic Initiatives Reports to: Director, Retail Strategic Initiatives Location: North Vancouver

Your opportunity at Arc'teryx: As the Manager of Retail Program & Change Management, you will play a pivotal role in empowering our global retail operations through effective program and change management of strategic initiatives. You will oversee the strategic roadmap for significant retail projects, collaborating cross-functionally with Technology, People & Culture, Finance, and Omnichannel teams to execute best-in-class initiatives. Your responsibilities will include guiding the initial project direction, conducting discovery, developing business cases, managing change delivery, and providing ongoing support.

You have a knack for recognizing opportunities to celebrate achievements and foster leadership development within the organization, ensuring high engagement levels for your team and our retail locations. You excel in a dynamic environment, adeptly managing multiple projects simultaneously. Your deep understanding of retail allows you to anticipate challenges and opportunities in implementing change, providing solutions and recommendations to address anticipated needs.

Meet Your Future Team: The Retail Strategic Initiatives team is dedicated to driving and executing global, scalable strategies to achieve our business objectives. This team serves as the link between retail locations and cross-functional partners, aligning projects and strategies to shape the future of our retail network.

If you were the Manager of Retail Program & Change Management, here are some of the core activities you would be involved in:
  • Collaborating with leadership to prioritize, budget, and integrate short and long-term initiatives into the strategic business plan.
  • Developing program-level strategies for large-scale business transformations.
  • Providing support and guidance on program management activities, including project governance, stakeholder identification, meeting coordination, deliverable timelines, implementation planning, and process enhancements.
  • Overseeing change management efforts and the delivery of large-scale initiatives.
  • Creating change management strategies and managing communication and rollout processes.
  • Establishing, refining, and maintaining program management standards, tools, methodologies, and reporting.
  • Working collaboratively to identify risks, develop proactive solutions, and communicate effectively with senior leadership.

Here are some of the initiatives you could be working on in the future:
  • Program and change management for global transformational projects and smaller-scale initiatives, including:
  • Our omnichannel roadmap, including advancements in our POS and RFID systems.
  • Implementation of a new Retail Workforce Management (WFM) System.
  • Development of our retail reporting roadmap.

Are you our next Manager of Retail Program & Change Management?
  • A bachelor's degree in Business, Management, Information Technology, or a related field.
  • 5+ years of extensive project experience in program and change management, with a proven ability to unite multiple teams for global initiatives.
  • A background in change management and training for large-scale projects involving cross-functional teams.
  • 3+ years of experience in a retail support role.
  • In-depth knowledge of store-level guest experience and operational processes, including recruiting, scheduling, training, inventory management, and visual merchandising.
  • Exceptional leadership skills with a track record of building high-performing teams.
  • Strong interpersonal skills, capable of building and maintaining relationships at all organizational levels.
  • Excellent communication skills, particularly in executive-level interactions.
  • A commitment to excellence, continuous improvement, and personal development.
  • Proactive in identifying root causes of issues and developing effective solutions.
  • Highly flexible and adaptable in the face of ambiguity.
  • Strong computer skills, particularly in Microsoft Excel, Visio, and PowerPoint.
  • Willingness to travel as required.
  • A passion for your work that is matched by a love for outdoor activities.

Compensation: $104,000 - $143,000 CAD annually. Individual pay is determined by factors such as job-related skills, relevant experience, education, and training. Please note that this range reflects base pay only and does not include additional benefits.

Equal Opportunity: Arc'teryx is committed to fostering a culture of inclusivity where all voices are heard, and all individuals are respected. We value the uniqueness of our applicants, employees, and guests, creating a safe space fueled by curiosity and acceptance. An inclusive workplace is integral to our core values and enhances our business performance. We believe that inclusion drives creativity, innovation, and reflects the communities we serve.

Design your Purpose. Live our Values. DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration. COMMIT. Set and deliver on bold objectives as we collectively raise the bar. LIVE IT. Deepen your connection to nature and live your most purposeful life. LEAVE IT BETTER. Create a better world, together.